returns & exchange

returns

Want to return an item? No problem! Online purchases can be returned or exchanged within 14 days from the date you receive the parcel. 

returns to denmark

make a return to our warehouse, follow these easy steps:

1. Pack the products you wish to return in its original parcel
2. Fill in the enclosed return form and include it in the parcel 
3. Place included return label on the outside of the parcel. Returns are free when using the return label
4. When sending your return items, we encourage you to reuse the packaging. Please make sure that old parcel labels are not visible 
5. The parcel must be returned to: 
   
   Oval Square c/o
   DKI Logistics A/S
   Egeskovvej 17A
   8700 Horsens

 
returns to: 

• norway
• sweden
• finland
• germany
• the netherlands 
• switzerland 
• austria
• belgium
• france
• italy
• spain
• ireland

make a return to our warehouse, follow these easy steps:

1. Pack the products you wish to return in its original parcel
2. Fill in the enclosed return form and include it in the parcel 
3. When sending your return items, we encourage you to reuse the packaging. Please make sure that old parcel labels are not visible 
4.  You must pay the direct costs in connection with the returning of an item. We recommend that you keep the receipt as proof of your delivery and make a note of the parcel number. In this way, the parcel can be tracked if it goes missing 
5. The parcel must be returned to: 
   
   Oval Square c/o
   DKI Logistics A/S
   Egeskovvej 17A
   8700 Horsens

Oval Square will refund the purchase amount as soon as possible via the same method of payment you used when completing your order. You will receive an email as soon as we have received your returned item(s) at our warehouse. Refunding for the returned items will occur within 14 weekdays from receipt.

 

exchange

If you want to exchange your item(s) by sending it back to us, please return the item(s) and place a new order. Above you can see the different steps when returning.