orders
what do I do if an item I want is sold out?

If an item is sold out, it will not be displayed on the webshop. If a size is sold out, you can sign up to receive an email notification when it is back in stock.

If the wait is too long, please do not hesitate to contact our customer care. We may help you to find a stockist nearby that has the item in stock.  
where is my order?

As soon as your order is dispatched, you will receive an email with your tracking number. The delivery time depends on your shipping address and the selected form of delivery. Please find the expected delivery time under shipping.
what do I do if I have entered incorrect information while placing an order?

If you have entered incorrect information when placing your order, please contact our customer care. We will do our best to reach our warehouse and check if the order can be updated.

payments
which methods of payment can I use?

As a customer, you have the following payment options:

  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal
  • MobilePay – DKK
  • Mastercard
  • Visa
  • Maestro
  • American Express (AMEX)
  • UnionPay
when do you withdraw the amount from my account?

As soon as the order is dispatched the payment will be withdrawn from your account. You will receive an email when your order is on its way. 
when will I receive my refund for a returned item?

Once we have received your returned item, you will receive an email from us. We will then process your refund within 2–5 business days. You will receive another email once the refund has been completed.

delivery
can I change my delivery address?

Unfortunately, we cannot change your order once it has been placed. We recommend checking all information before completing your order. 
do I pay for the delivery?

The delivery cost is 39 DKK / 7 EUR. For more information, please see our shipping terms and conditions under shipping .
what delivery options are available?

Please go to shipping where you can find an overview of the available delivery options.
what is your delivery time?

Orders placed on weekdays, weekends, or public holidays will be processed on the next working day. Delivery time depends on the selected delivery method and the shipping address. Please see the estimated delivery time for your country under shipping.
how can I track my parcel?

Once your order has been dispatched, you will receive an email with your tracking number. Delivery time depends on your shipping address and the selected delivery method. Please see the estimated delivery time under shipping.
which countries do you deliver to??

We deliver to the countries listed below, with the exception of certain areas and remote locations that we currently do not ship to. You can find these areas, shipping costs, and delivery methods under shipping.

  • Denmark
  • Sweden
  • Finland
  • Germany
  • The Netherlands
  • Austria
  • Belgium
  • France
  • Italy
  • Spain
  • Ireland

returns
how do I return an order?

You can return or exchange your purchase within 14 days of receiving your parcel. Refunds are processed as soon as possible using your original payment method and within 14 business days after we receive your return. 
To return an item, please follow the steps under returns & exchange.
how do I know that you have received my returned parcel?

You will receive an email once we have received your returned item(s) at our warehouse. We will then refund the amount as soon as possible using the same payment method you used when placing your order. 
can I exchange an item from my order?

Yes, exchanges can be made via our returns portal within 14 days of receiving your parcel. Items can be exchanged for a different size, style, or colour. If the new item has a higher price, the difference will be charged. If it has a lower price, the difference will be refunded to your original payment method. 
You can read more about how to return or exchange an item under returns & exchange.
what should I do if I receive an incorrect or damaged item?

We are sorry if you have received a defective, damaged, or incorrect item. Please submit a claim through our claims portal. 
To submit your claim and return the item, please follow the steps under returns & exchange.

other
i am looking for an item that I cannot find

You can use the search function in the menu to find the item you are looking for. If you are still unable to find it, please contact our customer care. We will do our best to help you find a nearby stockist that has the item in stock.
how do I find my size?

If you are unsure about your size, please refer to our size guide to find the best fit.

contact
how can I contact you?

If you are unable to find an answer, you are welcome to contact our customer care team by email at customercare@oval-square.com.