faq backup cille

orders

what do I do if an item I want is sold out?
If an item is sold out, it will not be displayed on the webshop. If a size is sold out you can register to receive an email and we will notify you when back in stock.

If the wait is too long do not hesitate to contact our customer service. We may help you to find a stockist nearby that has the item in stock.  

can I add, change or remove items from my order?
Unfortunately, you cannot add, change or remove items from your order when it has been submitted. Once your order is placed it will be automatically processed in our system. 

when will my order be dispatched?
We strive to dispatch your order as quickly as possible. When your order is dispatched you will receive an email with your tracking number.

Orders submitted on weekdays, the weekend or public holidays will be processed the next working day. Depending on your shipping address and the selected form of delivery, the delivery time will be indicated under shipping.

can I cancel my order?
Unfortunately, you cannot cancel your order once it has been submitted. 

where is my order?
As soon as your order is dispatched, you will receive an email with your tracking number. The delivery time depends on your shipping address and the selected form of delivery. Please find the expected delivery time under shipping.

what do I do if I have entered incorrect information while placing an order?
Contact our customer service if you have incorrect information when placing the order. We will gladly help you to change it.

 

payments

which methods of payment can I use?
You can pay with:

  • Visa
  • Mastercard
  • Visa Electron
  • PayPal 
  • MobilePay – DKK

when do you withdraw the amount from my account?

As soon as the order is dispatched the payment will be withdrawn from your account. You will receive an email when your order is on its way. 

when will I receive my refund for a returned item?
When we have received your returned item, you will receive an email from us. We then refund the amount within 2-5 weekdays. You will then receive an email once the refund has been completed.

 

delivery

can I change my delivery address?
Unfortunately, we cannot change your order once it has been placed. We always recommend checking all information before completing your order. 

do I pay for the delivery?
You can read more about our shipping terms and conditions under shipping.

what types of delivery do you have available?
Please go to shipping here you can find an overview of the various delivery options.

what is your delivery time?
Orders completed on weekdays, the weekend or public holidays will be processed the next working day. The delivery time depends on the selected form of delivery as well as the shipping address. Please see the expected delivery time for your country under shipping.

how can I follow my parcel?
When your order is dispatched you will receive an email with your tracking number.
The delivery time depends on your shipping address as well as the selected form of delivery. Please see the expected delivery time under shipping.

to which countries do you deliver?
We deliver to the countries listed below with the exception of some areas and remote areas which we currently do not deliver to. You can find these areas, shipping costs and delivery methods under shipping.

  • Denmark
  • Norway 
  • Sweden
  • Finland
  • Germany
  • The Netherlands
  • Switzerland
  • Austria
  • Belgium
  • France
  • Italy
  • Spain
  • Ireland
  • United Kingdom

 

returns

how do I return an order?
Want to return an item? No problem! Online purchases can be returned within 14 days from the date you receive the parcel. 
To make a return to our warehouse, follow the easy steps found under returns & exchange.

how do I know that you have received my returns parcel?
Oval Square will refund the purchase amount as soon as possible via the same method of payment you used when completing your order. You will receive an email as soon as we have received your returned item(s) at our warehouse. 

can I exchange something from my order?
Unfortunately, we cannot exchange an item for you. If you would like to exchange an item you must return the item and place a new order. You will receive an email as soon as we have received your returned item(s) at our warehouse and refund the amount via the same method of payment.
You can read how to return an item under returns & exchange.

what do I do if I have received an incorrect item?
In the event you have received a wrong item, we apologize and ask you to contact customer service so we can assist you.

 

other

i am looking for an item that I cannot find
You can always use our search function in the top right-hand corner. If you still cannot find the item you are looking for, you are welcome to contact our customer service. We will try to help you find a stockist nearby which has the item in stock.

how do I find my size?
To find the size that fits you, we refer you to our size guide.

how can I contact you?
Difficulty finding an answer? You are always welcome to contact customer service by telephone or email:
Customer Service - Webshop
Email: webshop@oval-square.com
Tel.: +45 7025 0094
Monday to Friday between 10 am and 2 pm except on Danish public holidays.